The City of Albuquerque is taking decisive action to address growing concerns over fiber optic construction disruptions, finalizing new rules designed to enhance safety, cleanliness, and accountability in neighborhoods where work is underway.

The updated regulations come after months of resident complaints about damage to property and infrastructure, including broken gas and water lines, torn-up landscaping, and even damaged vehicles. Several Albuquerque residents told KOB 4 they have personally witnessed the consequences of unchecked fiber optic installation work.

Dan Mayfield, a spokesperson for the City of Albuquerque, said the changes stem directly from community feedback. “We understood that people wanted more notice for one, they  a clear understanding of who was actually doing the work in their front yard. So we’re asking that the companies put up signs now on their trucks,” said Mayfield.

Among the finalized rules are requirements for visible company identification on-site, clear public notifications before digging, and strict deadlines to address complaints, along with more robust enforcement mechanisms. These additions aim to reduce confusion and improve communication between construction crews and impacted residents.

Mayor Tim Keller said the city is serious about enforcement going forward. “I’ve asked the planning department to oversee this process. Basically, the way it works is we won’t issue construction permits for them in the future if they don’t fix their problems now. So we have a strong stick that they care a lot about, and the planning department is in charge of it, and they’re ready to enforce that rule,” Keller explained.

Violators will now face a $500 daily fine per infraction. Keller emphasized the city’s commitment to codifying expectations. “We said if you can’t keep your word, if we can’t trust you with your word, then we’re going to literally write it into law. And that’s what we spent the last two months doing through regulation,” he added.

Industry Response and Legislative Actions

One of the companies identified in resident complaints, Ezee Fiber, issued a statement in response to the city’s new guidelines:
“We will continue to work closely and cooperatively with City officials on their plan to modernize fiber internet infrastructure so New Mexicans have access to this state-of-the-art technology as soon as practical.”

The new rules from the mayor’s office are not the only measure targeting construction issues. The Albuquerque City Council recently approved a moratorium on new fiber internet installation permits, set to take effect September 1. After that date, fiber providers will be unable to secure new permits unless councilors approve a formal improvement plan that outlines better construction practices and oversight.

The dual approach—from the Mayor’s office and City Council—reflects a broader push to balance the city’s desire for cutting-edge digital infrastructure with residents’ calls for responsible, minimally disruptive installation processes.

Albuquerque is not alone in its struggles with the side effects of fiber expansion. Cities across the U.S. have seen a surge in broadband upgrades, fueled in part by federal and state investments in digital equity. But local governments are increasingly grappling with how to regulate the rapid rollout without compromising public safety or quality of life.

For now, Albuquerque residents may expect improved signage, communication, and follow-through as the city holds providers to higher standards of accountability.

Originally reported by Alika Medina in KOB 4 News.