Empire Today has been recognized with a 2026 Buyer's Choice Award from ConsumerAffairs, earning distinction for delivering a strong customer sales experience in the home improvement sector.
The award program evaluates verified customer reviews published on ConsumerAffairs.com, assessing factors such as satisfaction, confidence in the purchasing process, transparency and customer support. Empire Today was selected in the Best Sales Experience category based on customer feedback regarding its sales and installation process.
The recognition highlights the growing importance of customer experience in the home improvement market, where homeowners and property owners often rely on reviews and service quality when making renovation and flooring investment decisions.
Headquartered in Northlake, Illinois, Empire Today provides installed flooring products including carpet, hardwood, laminate, tile and vinyl for residential and commercial customers. The company operates in 75 major metropolitan areas across the United States and reports serving more than three million customers during its more than six decades in business.
For contractors, suppliers and property owners, the award underscores how customer service and project execution continue to play an increasingly important role in competitive construction and home improvement markets, where purchasing decisions are often influenced by verified customer experiences and reputation.
The recognition serves as another indicator that service quality is becoming a key differentiator across the construction and renovation supply chain. Construction owners, developers and property managers increasingly seek partners that can deliver not only quality workmanship and products, but also clear communication, reliable scheduling and a positive customer experience.
As labor shortages, supply chain pressures and project complexity continue to affect the industry, firms with strong customer satisfaction records may be better positioned to secure repeat business and maintain project continuity. For owners overseeing renovation, multifamily, hospitality or commercial improvement projects, selecting vendors with demonstrated customer service performance can help reduce project risks and improve overall stakeholder satisfaction.
As competition intensifies across the flooring and interior finishes market, industry recognition tied to verified customer feedback may become an increasingly important factor in contractor and supplier selection decisions.
Source: Empire Today.
